Refund Policy

Welcome to wakumba.shop.

Wakumba INC is committed to providing high-quality pet apparel. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following policy.

1. Return Period

Customers may request a return or refund within 30 days of receiving the item.

Requests made after the 30-day period cannot be accepted.

2. Eligible Return Situations

You may request a return or refund in the following cases:

• Received the wrong item
• Item has quality issues
• Item was damaged during shipping
• Item significantly differs from the description

In such cases, please contact us promptly and provide your order details along with relevant proof (such as photos).

3. Conditions for Returns (Non-Quality Issues)

For returns requested due to personal reasons, the item must meet the following conditions:

• Unused or unworn
• Unwashed
• Original packaging intact
• All tags and accessories included
• Suitable for resale

We reserve the right to refuse return or refund requests if these conditions are not met.

4. Non-Returnable Situations

Returns are generally not accepted in the following cases:

• Items that have been used or worn
• Issues caused by human-induced damage
• Requests made after the 30-day return period
• Missing original packaging or tags
• Items returned without prior authorization

5. Return Process

The return application process is as follows:

1. Contact customer service to submit a return request
2. Provide the order number and reason for return
3. Wait for customer service review and confirmation
4. Ship the item back according to the provided instructions
5. Refund processed after the item is received and inspected

Packages returned without prior confirmation from customer service may not be processed.

6. Refund Processing Time

Once the returned item is received and verified to meet the eligibility criteria:

• Refunds will be processed within 7 business days.
• Refunds will be issued to the original payment method.
• The actual time it takes for funds to appear in your account depends on the processing speed of your bank or payment provider.

7. Shipping Costs

• We cover shipping costs for returns resulting from quality issues or incorrect shipments.
• Customers are responsible for shipping costs for returns made for personal reasons.

8. Return Address

Please send approved returns to:

Wakumba INC
1935 H ST APT 3A
ARCATA, CA 95521
United States

Please be sure to contact customer service to confirm return authorization before shipping the item.

9. Contact Us

If you have any questions regarding our refund policy, please contact us:

Company Name:
Wakumba INC

Domain:
wakumba.shop

Email:
shayley@wakumba.shop
support@wakumba.shop

Phone:
(857) 867-3577

Address:
1935 H ST APT 3A
ARCATA, CA 95521
United States

Thank you for visiting wakumba.shop.

Wakumba INC is committed to providing you with fair, transparent, and efficient after-sales service.