Shipping Policy
Welcome to wakumba.shop.
Wakumba INC is dedicated to providing safe, reliable, and efficient shipping services to pet-owning households in the United States. This policy outlines our order processing procedures, delivery timelines, and relevant shipping guidelines.
1. Sales and Delivery Scope
Currently, wakumba.shop sells and ships pet apparel exclusively within the United States market.
We do not offer international shipping services, nor do we support cross-border order fulfillment.
All orders are shipped from our domestic U.S. warehouses to ensure efficient and reliable delivery.
2. Import and Export Standards
Although this website does not engage in international export operations, all products adhere to relevant U.S. standards regarding import/export and the circulation of goods during production, packaging, and shipping. These include:
- U.S. federal regulations concerning transportation and product safety
- Requirements for product packaging and labeling
- Safety and quality standards for pet products
- Logistics and transportation compliance requirements
All products are packaged according to standard commercial shipping practices to ensure safety and integrity during transit.
3. Order Processing Time
Once an order is confirmed, we proceed with inventory verification and shipment preparation.
Typically:
- Order processing time is 1–3 business days
- Weekends and U.S. federal holidays are not included in the processing time
Processing times may be slightly delayed during promotional events or periods of high order volume.
4. Domestic Shipping Times
Estimated delivery times within the United States are as follows:
- Order processing time: 1–3 business days
- Shipping/transit time: 5–10 business days
- Total estimated delivery time: 6–13 business days
Actual delivery times may be affected by the following factors:
- Weather conditions
- Peak holiday shipping periods
- Regional delivery variations
- Carrier operations
- Force majeure events
5. Shipping Partners
We partner with the following major U.S. logistics providers:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx (Federal Express)
The specific carrier is automatically selected based on order weight, delivery address, and warehouse arrangements to ensure delivery efficiency and cost-effectiveness.
6. Shipment Tracking
Once the order has shipped, customers will receive tracking information via email.
You can use the tracking number to view real-time updates on:
- Package transit status
- Current location
- Estimated delivery time
7. Delivery Information Requirements
To ensure successful delivery, please provide accurate delivery details, including:
- Recipient’s name
- Detailed address
- Correct ZIP code
- Valid contact phone number
The customer may be held responsible for delivery failures or delays caused by incorrect information.
8. Delivery Issues
In the event of the following situations:
- Lost package
- Damage during transit
- Extended lack of tracking updates
- Incorrect shipment
Please contact us promptly, and we will assist in resolving the issue.
9. Shipping Information
Shipping costs are automatically calculated at checkout based on your order details, including:
- Delivery address
- Package weight
- Package dimensions
- Shipping method
10. Contact Us
If you have any questions regarding our shipping policy, please contact us:
Company Name:
Wakumba INC
Domain:
wakumba.shop
Email:
shayley@wakumba.shop
support@wakumba.shop
Phone:
(857) 867-3577
Address:
1935 H ST APT 3A
ARCATA, CA 95521
United States
Thank you for choosing wakumba.shop.
Wakumba INC is committed to providing you with reliable and efficient shipping services within the United States.